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If you have any questions about your veteranmax eSIM, you’ll find your answer here. You can also reach us on our online chat.

After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On yor cell phone, go to Settings > Mobile Data > Add Data Plan and scan the QR code. Your phone will allow you to assign a specific name to this data plan. You will now be able to switch between your veteranmax data plan and the original plan from your provider. The veteranmax data plan will only be operational once you arrive at your destination. Once you land, turn on data roaming on your cell phone settings and activate the veteranmax data plan. Consult your phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

The eSIM is a digital product. veteranmax cannot confirm or verify if you have used the data plan associated with the eSIM card. Therefore, once your eSIM is delivered, we cannot offer a refund. For more information, please see our returns policy.

If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to [email protected] or via our online chat, and we’ll resend the code to you.
There’s a solution for everything, but it’s best to try not to lose your QR code since it’s essential for installing your eSIM

If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the veteranmax eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.

Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your cellphone’s settings. This will not incur any additional charges, as long as you have already set up the veteranmax eSIM.

There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

With your Emsimwise eSIM you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.